- Explore Nicaragua online

Emergency hotline and tourist attention is now available.

Vanessa Aragón | May 8, 2013

Organization representatives presenting the emergency hotline 101 | Photographer: Olga Ortiz Kurashvili

Emergency line 101 is attended in English and Spanish by Tourist Police agents during 24 hours.

On Tuesday, May 7, the permanent agreement signature for tourist emergency hot line was held at the Nicaraguan Tourism Board (INTUR) offices. The new hotline 101, created to strengthen security for national and foreigner tourists was presented in a press conference by representatives of the National Police, INTUR and Claro telecommunication company.

This service represent an important step to reinforce the international promotion of Nicaragua. The emergency line consist in giving personalized and fast assistance to tourists during 24 hours. Police agents will be ready to attend any demand made by tourists, stated the representatives.

Improve country image

Simulation carried out during the conference.
Francisco Díaz Madriz, National Police sub director, stated that Nicaragua is one of the most safest countries in Central America. In 2012 obtained the lowest number of homicides per 100,000 inhabitants in all the region. This new dial will improve emergency services as well as the country image. According to Díaz, '16 police agents are prepared to give bilingual attention and manage crisis in difficult situations'.

Virginia Martínez, Claro telecommunication Public Relations Director, assured that the advanced 4G technology will allow tourists to obtain this emergency services. Every call will be completely free cost with national coverage, available for both conventional lines and cell phones. “This significant step will make tourists feel safe', affirmed Martínez.

Claro Telecommunication Company invested among US$3,000 and US$5,000, including phone line maintenance and other investments. The cost also will depend of the service fluency. The line will be available even without balance and costs between different phone operators', affirmed Gilda Tinoco, Claro Corporative Communications Manager.

Tourist Guide
Besides launching the emergency line, Mayra Salinas, INTUR executive president, presented the pocket guide for tourists, which includes information of interest such as security recommendations, police contacts and other details. The guide will be available in every information center for tourists. In addition, it will include address and telephone numbers of INTUR's 6 main information centers, departmental delegations and contact numbers.

Tourist Police Guide

Translated by Olga Ortiz Kurashvili